Refund & Returns

Refund Eligibility

At Nexus Digital Store, we want to ensure you get exactly what you paid for. You are eligible for a full refund or replacement if:

• The license key is defective or non-functional (and our support team cannot fix it).
• You received the wrong product by mistake.
• The digital key was never delivered to your email.

Non-Refundable Circumstances

We cannot issue refunds for the following reasons:

• Compatibility Issues: Your hardware does not meet the software’s minimum requirements.
• Buyer’s Remorse: You no longer want the software after the key has been delivered.
• Wrong Version: You accidentally purchased the wrong edition (e.g., Home instead of Pro).

How to Request a Refund

If you encounter an issue, please contact us within 30 days of purchase. To speed up the process, please include:

1. Your Order ID.
2. A brief description of the problem.
3. A screenshot of the error code or activation window.